Privacy Policy

Effective Date: 25 Sep 2023

 1.  Introduction

1.1. The Bamboo Academy (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our users (“you” or “user”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1. Personal Information: We may collect the following categories of personal information:

• Identity Data: Including your name, username, and contact details (email address, postal address, and phone number).
• Financial Data: Information related to payments and transactions, such as credit card details and billing information.
• Profile Data: This may include your username, password, preferences, and any other information you provide for your user profile.
• Usage Data: Information about how you use our website, including your interactions, preferences, and browsing history.
• Technical Data: Such as your IP address, browser type, device identifiers, and operating system.
• Communications Data: Records of your communications with us, including customer support inquiries and feedback.

3. How We Use Your Information

3.1. We may use your personal information for the following purposes:

• Performance of a Contract: To fulfil the terms of our membership agreement, provide access to educational content, and process payments.
• Legitimate Interests: To improve our services, enhance your user experience, and send you relevant updates, newsletters, and marketing communications.
• Legal Obligations: To comply with legal and regulatory requirements.
• Consent: To obtain your explicit consent for specific activities.

4. Lawful Basis for Processing

4.1. We will only process your personal information when we have a lawful basis, including:

• Contractual necessity
• Compliance with a legal obligation
• Legitimate interests
• Consent

5. Sharing Your Information

5.1. We may share your personal information with third parties under the following circumstances:

• With service providers who assist in providing our services.
• When required by law or to protect our rights, privacy, safety, or property.
• In the event of a merger, acquisition, or sale of all or a portion of our assets.
• With your explicit consent.

6. Cookies and Tracking Technologies

6.1. We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings. For more details, please refer to our Cookie Policy.

7. Data Retention

7.1. We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

8. Your Rights

8.1. You have the following rights under the GDPR:

• Access: You can request access to the personal information we hold about you.
• Rectification: You may update or correct your personal information.
• Erasure: You can request the deletion of your personal data.
• Restriction: You may request restrictions on the processing of your data.
• Data Portability: You have the right to receive a copy of your data in a structured, commonly used format.

8.2. To exercise these rights or if you have any questions about your rights, please contact us at support@thebambooacademy.com below.

9. Security

9.1. We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to this Privacy Policy

10.1. We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes through our website or other means.

11. Contact Us

11.1. For questions or concerns regarding this Privacy Policy or your personal information, please contact us at: support@thebambooacademy.com

12. Supervisory Authority

12.1. If you believe that your data protection rights under the GDPR have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom or your local supervisory authority.

13. International Data Transfers

13.1. If we transfer your personal information outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or adequacy decisions.

By using our educational membership website, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.